An experience is none other than an expectation and whether that expectation was met or not. Great reviews and experiences happen when our experiences are exceeded. The opposite is obviously true as well and I'm sure you remember plenty of times where you went somewhere like a restaurant, a new city, a friend's a party, with an idea of what the experience would be like but it turned out to be completely different. You will hear many successful sales people say to always "exceed expectations." Why? Because they know if they do they will receive great feedback, more business, or more referrals to keep the business growing. This week I want to talk about a couple recent experiences I had in some short-term rentals:
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